Terms and Conditions

Conditions of Use MITTA Complaints Channel

The purpose of this complaints channel is for Inversiones MITTA SpA and its subsidiaries Autorentas del Pacífico SpA, Leasing del Pacífico SpA and Comercializadora Don Carlos SpA (hereinafter MITTA), to manage the notification of the complaints received, carry out the investigation of the facts denounced and adopt the pertinent corrective measures, in compliance with the personal data protection regulations that are regulated in different legal bodies. Indeed, its regulatory framework is made up, among others, by Law No. 19.628, of 1999, on Protection of Private Life; what is enshrined in article 19 No. 4 of the Political Constitution of the Republic; Law No. 20.285, on Access to Public Information; and Law No. 20.575, which Establishes the Principle of Finality in the Processing of Personal Data.
Personal data will be treated confidentially and will not be communicated to any third party, unless they are essential for the investigation of the reported facts, such as the corresponding persons in the respective companies that are part of the MITTA Group.
If the complaint is anonymous, no processing of the informant's personal data will be carried out.
However, in the event that you voluntarily provide personal data that allows your identification, MITTA will process both the complaint and the data that you eventually provide, for the purposes described above, as well as, additionally and, in the event that if applicable, to inform you of the outcome of the procedure.
The data will be processed for the purposes indicated during the period necessary for its investigation in accordance with the provisions of current regulations.
At any time you can exercise, whenever applicable, your rights of access, rectification, deletion, opposition, limitation and portability with respect to the personal data you have provided, through the contact form of the MITTA portal (https://mitta.cl/contactanos/), sufficiently proving their identity, and identifying themselves as a user of the MITTA complaint channel form.
If you consider that your right to data protection has been violated, you may file a claim with the agencies established by the State.
In order to safeguard the security of the systems and platforms that MIITA has, it reserves the right to block any suspicious and/or malicious access that may affect the security and continuity of its platforms. For this, MITTA will constantly monitor the IP addresses that enter its systems, blocking access to those that present potential risks.

We call you now